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Terms & Conditions

We are artstitch shop based in Estonia, Europe. These are the terms and conditions which apply to your purchases from the artstitch.eu website. By purchasing items from artstitch, you agree to be bound by and accept the purchase terms and conditions, so please read the terms and conditions carefully before making a purchase from this website.

We reserve the right to change these terms and conditions at any time and any such change will be effective to all new orders once included in the text of these terms and conditions and published on the website.

If you have any questions about any aspects of this website please email us at info [at] artstitch.eu

All handmade items are made by us with love and care. We do our best to make each purchase a pleasant experience for you!

General Information about Website and Goods

We try to make sure that all information on the website is accurate and correct at all times. We will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please let us know. However, because we take these steps we will not be liable to you for any errors on the website.

Be aware that:

- The colours which are shown on the website will depend on many factors - including your computer display settings
- All sizes and measurements are approximate
- All goods are subject to availability - we may not be able to supply your order
- Any delivery estimates given are estimates only

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Buying Goods

You place an order with us by completing the following process:

- Adding product to your shopping basket
- Checkout step 1 - Login details
- Checkout step 2 - Address details
- Checkout step 3 - Payment
- Confirmation of order

On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received and is not acceptance by us of any offers to purchase goods. This is when we have agreed to a contract with you.

We must receive full payment before we can accept it as an order.

Your order will only be deemed to be accepted by us when we despatch that product to you and send you an Order Despatch email which includes details of the product. We reserve the right to refuse any order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order Despatch email.

All prices and charges on the website are in EUR. Delivery charges may apply and these will be displayed in the order process. All prices are, inclusive of all applicable taxes.

Payment

We prefer payment via PayPal or payment with a Credit Card. 

At the final step of Checkout, the buyer is directed to PayPal to complete the payment process. The buyer can either sign in to their PayPal account or use a credit card without having to register for a PayPal account.

After submitting payment through PayPal, the buyer is directed to a confirmation page. At the same time, PayPal will send the buyer and seller an email receipt for payment submitted or received.

Using other payment methods

Buyers from Europe can pre-pay their order via bank money transfer.
Buyers from Russia can pre-pay their order via WebMoney. 
Buyers which can't use PayPal or bank money transfer can pre-pay their order via Western Union.
If you want to use Western Union, please send an email to info [at] artstitch.eu before (!) you place your order.
We expect payments within five days. If you need more time, just let us know.

Shipping

We ship within 1-3 business days after payment is received. All international orders we ship using registered priority airmail. It usually takes ca 7-14 working days for packages to reach their destination in Europe, and 14-20 working days or bit more to arrive over-seas. 

Please understand that we are not responsible for the postal service or security and customs office working quickly and to speed up the shipment. If your item has not arrived after 30 working days, please contact us.

Please be aware that we are not responsible for any customs fees or other such duties that could be charged on your parcel by your country’s officials. If you have any queries about this, it would be best that you contact the customs organisation in your country.

Refunds and Exchanges

At artstitch shop we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return or exchange an item, so below are our instructions of how. artstitch shop reserves the rights to refuse an exchange or refund if the goods returned are deemed to have been damaged or tampered with or worn, goods will only be accepted once they have undergone a standard quality check and confirmed that the return tags were not removed.

Return Address

artstitch.eu
Jelena Mumm
Kõnnu küla, Kuusalu vald
74702 Harjumaa
Estonia

Please Note:

Please ensure all items are returned to us in their original condition. Please follow the instructions below; failure to do so may result in artstitch shop being unable to accept a return.

- Contact order [at] artstitch.eu within 48 hours of receiving item stating your original order number and the item you wish to return. The item needs to be returned to us within 14 days of receipt of your goods.
- Please note that returning items will be at your expense.
- Items must be returned to artstitch shop in their original condition, unused, with all labels.
- All refunds will be credited to you back (via PayPal, Bank Transfer or WebMoney - in the way you have paid to artstitch) within 30 days of artstitch shop receiving the item.

General terms

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms are binding on us unless agreed by us in writing.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by Estonian Law, and you and we agree to submit to the non-exclusive jurisdiction of Estonia courts for the determination of disputes.

Notices and Disclaimers

These notices and disclaimers govern your use of our website, www.artstitch.eu

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer.

All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to Jelena Mumm (Art Stitch). In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).

The interpretation, construction, effect and enforceability of this agreement shall be governed by Estonian Law, and you and we agree to submit to the jurisdiction of the Estonian courts for the determination of disputes.
 

Impressum:

This shop is owned by 
artstitch.eu
Jelena Mumm
Kõnnu küla, Kuusalu vald
74702 Harjumaa
Estonia
Phone: +372 5345 8549
Reg.No. 11739731
 

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