We are Art Stitch OÜ company based in Estonia, Europe. These are the terms and
conditions which apply to your purchases from the artstitch.eu website. By
purchasing items from artstitch, you agree to be bound by and accept the
purchase terms and conditions, so please read the terms and conditions
carefully before making a purchase from this website.
We reserve the right to change these terms and conditions at any time
and any such change will be effective to all new orders once included in the text
of these terms and conditions and published on the website.
If you have any questions about any aspects of this website please
email us at info [at] artstitch.eu
All handmade items are made by us with love and care. We do our best to
make each purchase a pleasant experience for you!
General Information about Website and Goods
We try to make sure that all information on the website is accurate and
correct at all times. We will try to resolve all information errors on the
website as soon as reasonably possible. If you believe that such an error has
affected your purchase, please let us know. However, because we take these
steps we will not be liable to you for any errors on the website.
Be aware that:
- The colours which are shown on the website will depend on many
factors - including your computer display settings
- All sizes and measurements are approximate
- All goods are subject to availability - we may not be able to supply
- Any delivery estimates given are estimates only
You are responsible for ensuring that your login details, password and
all other details in relation to your account remain confidential at all times.
You place an order with us by completing the following process:
- Adding product to your shopping basket
- Checkout step 1 - Login details
- Checkout step 2 - Address details
- Checkout step 3 - Payment
- Confirmation of order
On receipt of your order, we will send you an Order Confirmation email
to the email address which you have provided to us. This email will contain
your order number and details of the goods ordered. Note that this email is
only to acknowledge that your order has been received and is not acceptance by
us of any offers to purchase goods. This is when we have agreed to a contract
We must receive full payment before we can accept it as an order.
Your order will only be deemed to be accepted by us when we despatch
that product to you and send you an Order Despatch email which includes details
of the product. We reserve the right to refuse any order prior to acceptance.
If a product is not available we will include details of the unavailable
product in the Order Despatch email.
All prices and charges on the website are in EUR. Delivery charges may
apply and these will be displayed in the order process. All prices are,
inclusive of all applicable taxes.
We prefer payment via PayPal or payment with a Credit Card.
At the final step of Checkout, the buyer is directed to PayPal to complete the
payment process. The buyer can either sign in to their PayPal account or use a
credit card without having to register for a PayPal account.
After submitting payment through PayPal, the buyer is directed to a
confirmation page. At the same time, PayPal will send the buyer and seller an email
receipt for payment submitted or received.
Using other payment methods
Buyers from Europe can pre-pay their order via bank money transfer.
Buyers from Russia can pre-pay their order via WebMoney.
Buyers which can't use PayPal or bank money transfer can pre-pay their
order via Western Union.
If you want to use Western Union, please send an email to info [at]
artstitch.eu before (!) you place your order.
We expect payments within five days. If you need more time, just let us
We ship within 1-3 business days after payment is received. All international
orders we ship using registered priority airmail. It usually takes ca 7-14
working days for packages to reach their destination in Europe, and 14-21 working days or bit more to arrive over-seas.
Please understand that we are not responsible for the postal service or
security and customs office working quickly and to speed up the shipment. If
your item has not arrived after 30 working days, please contact us.
Please be aware that we are not responsible for any customs fees or other such
duties that could be charged on your parcel by your country’s officials. If you
have any queries about this, it would be best that you contact the customs
organisation in your country.
Refunds and Exchanges
At artstitch shop we want you to be delighted every time you shop with
us. Occasionally though, we know you may want to return or exchange an item, so
below are our instructions of how. artstitch shop reserves the rights to refuse
an exchange or refund if the goods returned are deemed to have been damaged or
tampered with or worn, goods will only be accepted once they have undergone a
standard quality check and confirmed that the return tags were not removed.
Kõnnu küla, Kuusalu vald
Please ensure all items are returned to us in their original condition.
Please follow the instructions below; failure to do so may result in artstitch
shop being unable to accept a return.
- Contact info [at] artstitch.eu within 48 hours of receiving item
stating your original order number and the item you wish to return. The item
needs to be returned to us within 14 days of receipt of your goods.
- Please note that returning items will be at your expense.
- Items must be returned to artstitch shop in their original condition, unused, with all labels.
- All refunds will be credited to you back (via PayPal, Bank Transfer or WebMoney - in the way you have paid to artstitch) within 30 days of
artstitch shop receiving the item.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
We will not be responsible for the performance of any obligations under
these terms and conditions in the case of an event outside of our reasonable
control (force majeure), including (but not limited to) strikes, lockouts,
failures of third party systems or networks, acts of god, fire, earthquake,
storm, flood or other natural disaster, civil unrest, acts of terrorism,
deliberate sabotage of or malicious damage to equipment or data or for damage
to or destruction of premises or equipment.
All notices which we need to give to you under these terms and
conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and
us in respect of the sale, purchase and use of the goods. They supersede any
previous agreement or understanding in relation to the subject matter hereof.
No variation of these terms are binding on us unless agreed by us in writing.
If any provision of these terms and conditions is held by any competent
authority to be invalid or unenforceable in whole or in part, the validity of
the other provisions (and the remainder of the provision in question) shall be
Save to the extent that you exercise your right as a consumer to bring
an action in or rely on the laws of your country of domicile, the
interpretation, construction, effect and enforceability of these terms and
conditions shall be governed by Estonian Law, and you and we agree to submit to
the non-exclusive jurisdiction of Estonia courts for the determination of
Notices and Disclaimers
These notices and disclaimers govern your use of our website, www.artstitch.eu
We do our best to ensure that the information on the website is
accurate and helpful at all times. However, we cannot ultimately warrant the
accuracy of any information and cannot be held liable for any use or reliance
you may make of or put on it except as specifically agreed with us in any
further agreement we may make with you in writing.
We will not be liable for any loss, damage, expense, costs, delays or
other liability whatsoever (including without limitation any financial losses
such as loss of profit) which you may incur as a result of any event beyond our
reasonable control (including without limitation any failure of transmission,
communication, computer or other facilities or your inability to access the
Website for any reason or any failure, error or delay in the sending or
receiving of any notice or communication or instruction through the post or any
Nothing within these conditions operates so as to exclude, limit or
restrict our liability for death or personal injury. Nothing in the above
exclusions affects your statutory rights as a consumer.
All Intellectual Property Rights and goodwill in or relating to the
contents of the website belong to Jelena Mumm (Art Stitch OÜ). In particular, the
trade marks displayed are registered and nothing contained in these conditions
or the website should be construed as granting by implication, estoppel,
personal bar, or otherwise, any licence or right to use any of the trade marks
without our permission. However, copying and printing of those web pages which
contain the trade marks is permitted within the scope of the licence contained
You may download to a local hard disk and print extracts from the
website solely for personal, non-commercial use.
You may not reproduce part or all of the contents of the website in any
form unless it is for personal, non commercial use. You may not copy or
otherwise incorporate into or store in any other website, electronic retrieval
system, publication or other work any of the content of the website in any form
(whether hard copy, electronic or other).
The interpretation, construction, effect and enforceability of this
agreement shall be governed by Estonian Law, and you and we agree to submit to
the jurisdiction of the Estonian courts for the determination of disputes.
This shop is owned by
Kõnnu küla, Kuusalu vald
Phone: +372 5345 8549
info [at] artstitch.eu